Refund & Cancellation Policy

1. About Our Services

Ads Suspension Recovery, operated by Rohit Kumar, provides services related to Google Ads suspension analysis, website and policy compliance reviews, account-related audits, appeal preparation, and recovery guidance.

The exact work performed depends on the service selected and the scope agreed with the customer at the time of purchase.

2. Cancellation Policy

If you wish to cancel a service, contact us as soon as possible at info@adssuspensionrecovery.com or call +91 9871530594.

Please include your name, the service purchased, payment date, and transaction reference if available so we can identify your request.

Cancellation requests will be reviewed based on the status of the service, the work already performed, the terms agreed at purchase, and applicable law. Submitting a cancellation request does not automatically mean that a refund is due.

If work has not started, please contact us promptly so we can review the request before service delivery begins. If work has already started or deliverables have been provided, those circumstances may affect the outcome under the applicable service terms and law.

3. Refund Eligibility

Refund requests are assessed individually, taking into account the service purchased, the agreed scope of work, the stage of delivery, the circumstances of the request, and applicable legal requirements.

Customers should review the service description and purchase terms before making payment. If the agreed deliverables or applicable conditions are unclear, contact us before purchasing.

Nothing in this policy excludes any consumer rights or legal remedies that cannot lawfully be excluded.

4. Google Ads Suspension Recovery Results

Google independently controls advertising account suspensions, policy enforcement, appeals, and reinstatement decisions. Ads Suspension Recovery cannot control Google's decisions or guarantee a particular outcome.

Payment for an audit, consultation, compliance review, or recovery-related service covers the service agreed with the customer. It does not, by itself, guarantee reinstatement of a Google Ads account, approval of an appeal, or completion within a particular timeframe.

5. Services Already in Progress

Where work has begun, the review may consider the work completed, information already analysed, and deliverables supplied. The treatment of any such work will depend on the agreed service terms and applicable law.

Please contact us as soon as possible if you believe a service has not been delivered as agreed or if you have concerns about the service purchased.

6. How to Request a Refund

To submit a refund request, email info@adssuspensionrecovery.com with the following information:

• Your name and contact details.
• The service purchased.
• The date of payment.
• Your transaction or order reference, if available.
• The reason for your request.

We may request reasonable additional information if needed to identify the transaction or assess the request. Do not email passwords, one-time verification codes, or complete payment-card details.

7. Review and Processing of Refunds

We will review the request against the relevant service terms and applicable law. If a refund is approved, the processing arrangements will be communicated to the customer.

Where the original payment was processed through Razorpay, an approved refund will be initiated through the applicable payment-provider process, where supported. The amount will generally be returned through the original payment method, subject to the payment provider's procedures and applicable requirements.

The time taken for the amount to appear in your account may depend on the payment method, bank, card issuer, and payment provider. Contact us if you need an update on a submitted refund request.

8. Payments and Transaction Records

Payment instructions and available payment methods are presented during the purchase process. Retain your payment confirmation or transaction reference in case you need to contact us about a payment, cancellation, or refund.

Razorpay may process payment transactions in accordance with its own terms and privacy practices. The payment provider's role does not change the service scope agreed between the customer and Ads Suspension Recovery.

9. Changes to This Policy

We may update this policy when our services or business practices change. The latest revision date will be displayed at the top of this page. Changes do not override rights that apply under mandatory law.